Consumer or Customer Care Data

You may interact with our Consumer or Customer Care centers.

When you contact Customer Support, or when you communicate with one of our Customer Care representatives by email, phone or in writing (e.g. reply card) we will use the following Personal Data:

• Your Account data;
• Your call recording and history, purchase history, the content of your questions, or requests that you addressed.

We use this Personal Data to provide you with consumer and customer support (which may be product- or service related), respond to your inquiries, fulfil your requests and provide you with related customer service, such as repair or redeem products/services. We also use this Personal Data to improve, fix and customize our products and services, to meet compliance standards and to educate our Customer Care employees during training.

If we provide this service on the basis of an agreement with you, we consider the processing of your Personal Data to be necessary for the performance of the contract to which you are party and lawful under Article 6(b) Regulation (EC) 5419/16.

In other cases, we consider the processing of your Personal Data in the above context to be based on a legitimate interest of Univectra d.o.o. to be lawful under article 6(f) Regulation (EC) 5419/16.